Privacy Policy
This Privacy Policy explains how FJORD DECO (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit www.fjorddeco.com (the “Website”) or interact with us (e.g., place an order, contact support, subscribe to emails). By using the Website, you agree to this Policy. If you do not agree, please stop using the Website.
We may update this Policy from time to time. The version posted on the Website at the time of your visit applies.
If you have questions about how we process personal data, contact us at:
Email: admin@fjorddeco.com
We process personal data in accordance with applicable data-protection laws, including the EU General Data Protection Regulation (GDPR), where relevant.
BASIC TERMS
Online store– www.fjorddeco.com, where you can browse and purchase our products.
Customer– a natural person visiting the Website (browsing and/or purchasing).
Personal data– information that identifies or can identify a person.
Data recipient– a third party to whom we provide personal data (e.g., payment or delivery partners) to fulfill services.
Cookies– small text files stored on your device that help the Website function and improve your experience.
Direct marketing– emails or other messages with offers, news, or surveys (only if you opt in).
HOW WE OBTAIN PERSONAL DATA
We collect personal data when:
- You provide it directly – e.g., placing an order, contacting us, creating a subscription, or otherwise sharing details.
- It’s generated automatically – e.g., through cookies and similar technologies when you browse the Website (only where legally permitted and/or with your consent).
- We receive it from third parties – e.g., social platforms (Meta/Facebook, Instagram, TikTok), analytics or advertising tools, and payment or shipping providers.
PURPOSES OF PROCESSING
We process personal data for the following purposes:
- Order & contract fulfillment – taking and processing orders, delivery, returns/exchanges/refunds, fraud prevention.
- Website operation & improvement – to ensure the Website functions securely and properly.
- Customer support & dispute resolution – responding to inquiries and managing complaints/claims.
- Direct marketing (with consent) – sending newsletters and personalized offers.
- Product & service improvement – understanding user behavior, gathering feedback, and improving your experience.
- Surveys & research – with your consent or based on our legitimate interests where appropriate.
WHAT WE PROCESS & LEGAL BASES
We process personal data only when it is necessary and lawful. The main reason we collect and use your information is to provide and improve our services, fulfill your orders, and communicate with you.
We process your data primarily on the basis of contract performance, consent, or our legitimate interests.
When you make a purchase through our store, we process information needed to complete the transaction — such as your name, surname, email address, phone number, delivery address, billing address, payment details, purchased items, prices, and any discounts applied. We may also collect your IP address and certain cookie data to ensure your order is processed correctly. This processing is necessary to fulfill our contract with you. We keep this data for up to ten years after your purchase, or longer if required by tax or accounting laws.
When you subscribe to our newsletter or agree to receive updates and special offers, we process your name, email address, and sometimes city or product preferences to send you personalized messages. This happens only with your explicit consent, and you can withdraw it at any time. Once consent is withdrawn, we stop using this data for marketing purposes.
We may also process browsing data, such as your session ID, browser type, and anonymized usage information, to improve our website’s performance and user experience. This data is collected only if you consent to the use of cookies and similar technologies, and it is stored until you change your preferences or withdraw consent.
In cases where you contact us with a question, complaint, or request, we process the data you provide — such as your name, email address, and order details — to respond to your inquiry. This processing is based on the performance of the contract or our legitimate interest in providing customer support. We keep such data until the issue is resolved and for an additional three years for record-keeping purposes, or up to ten years in the case of a legal dispute.
We do not process any special categories of personal data, such as information about your health, beliefs, or political opinions.
ACCESS DATA & HOSTING
You can browse without giving us direct personal data. Our web server automatically logs limited access data (e.g., requested file name, IP address, date/time, transferred data volume, and the requesting provider) to ensure the Website’s stability and security. These server logs are routinely deleted, generally within 7 days.
DATA FOR ORDERS & CUSTOMER SERVICE
We process the data you voluntarily submit when placing an order or contacting us (form or email). Mandatory fields are required to complete your order or respond properly. We use this information to process orders, manage warranties/returns, and answer your questions.
DELIVERY OF GOODS
To deliver your order, we share necessary data with shipping partners (e.g., UPS, FedEx, DHL, or local couriers), such as name, delivery address, email, and phone number.
If you consent, couriers may contact you to arrange delivery. You can revoke this consent at any time by emailing admin@fjorddeco.com. We will then stop sharing data for this purpose unless otherwise legally necessary.
PAYMENTS
We work with payment service providers and technical processors to securely accept payments (e.g., Shopify Payments, PayPal, Stripe, or local providers). Depending on your chosen method:
- We transfer only the data necessary to complete the payment.
- In some cases, the provider collects your data directly (then their privacy policy applies).
- We may share additional data with providers (as processors) for fraud prevention and payment optimization (e.g., managing chargebacks, record-keeping), based on legitimate interests.
For payment-provider details, contact us at admin@fjorddeco.com.
EMAIL MARKETING
If you subscribe to our newsletter, we’ll use your email to send you news and offers with your consent. You can unsubscribe anytime via the link in our emails or by writing to admin@fjorddeco.com. We may measure basic engagement (e.g., opens/clicks) to improve future emails. If you unsubscribe, we will remove your email from the marketing list.
COOKIES & SIMILAR TECHNOLOGIES
We use cookies and similar tools to:
- Keep the site functional (e.g., cart cookies).
- Improve performance and analytics (with consent where required).
- Support marketing and personalization (with consent).
Some cookies are session-based and expire when you close your browser; others are persistent. You can manage cookies via our Cookie settings banner and your browser settings. If you decline certain cookies, some features may not work fully.
You can withdraw cookie consent at any time by adjusting your preferences or emailing admin@fjorddeco.com.
ANALYTICS & ADVERTISING
With your consent, we may use third-party pixels or tags (e.g., Meta/Facebook, Instagram, TikTok, Google) to measure campaign effectiveness, build audiences, and show relevant ads. These tools may track actions like page views and purchases and share that information with the respective platform provider. You can withdraw consent at any time.
SOCIAL MEDIA PLUGINS & PAGES
Our Website may include simple HTML links to social platforms (e.g., “Share”/“Like” buttons). Clicking them opens the platform in a new tab; no data is sent to those platforms until you click.
If you visit our profiles on Facebook, Instagram, or TikTok, those platforms may process your data for analytics/advertising. Please refer to their privacy policies for details:
- Facebook/Instagram (Meta Platforms Ireland Ltd.)
- TikTok (TikTok Technology Ltd.)
Where applicable, our cooperation with these providers relies on standard data-protection clauses.
YOUR RIGHTS
Subject to applicable law, you may have the right to:
- Get information about how we process your data;
- Access your personal data;
- Rectify inaccurate data;
- Erase your data (“right to be forgotten”) in specific cases;
- Restrict processing in certain situations;
- Data portability (for data processed by consent or contract and by automated means);
- Object to processing based on legitimate interests, including direct marketing.
To exercise your rights, contact admin@fjorddeco.com.
You also have the right to lodge a complaint with your local Data Protection Authority.
CHILDREN'S DATA
Our Website and products are not directed to children, and we do not knowingly collect personal data from children. If you believe a child provided us data, please contact us so we can delete it.
INTERNATIONAL TRANSFERS
When we use global service providers (e.g., hosting, analytics, ad platforms), your data may be processed outside your country. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses).
SECURITY
We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, alteration, or misuse. However, no method of transmission or storage is 100% secure.
CONTACT
For questions about this Policy or our privacy practices, or to exercise your rights:
FJORD DECO
Email: admin@fjorddeco.com