Privacy policy

MB Balzis operates this website under the brand FJORD (the “Services”) through the Shopify platform. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from https://fjorddeco.com

By using our Services, you agree to the collection and use of your information as described in this policy.

Personal Information We Collect

We may collect the following types of personal information:

  • Name, email address, and phone number
  • Billing and shipping address
  • Order and transaction details
  • Communications with us (e.g. emails)
  • Device and usage data (such as IP address, browser, and interactions with our website)

We do not collect or process sensitive personal data.

How We Collect Information

We collect personal information:

  • Directly from you when you place an order or contact us
  • Automatically through cookies and basic website functionality
  • From service providers that help us operate our store

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Communicate with you about your orders
  • Improve our website and services
  • Prevent fraud and ensure security

We may also use your information for marketing purposes in the future, where permitted by law.

Payments

Payments are securely processed through third-party providers:

  • Shopify Payments
  • PayPal

We do not store your payment card details. All payment information is handled securely by these providers.

Shipping

To deliver your orders, we may share necessary information (such as your name and address) with shipping providers, including:

  • DHL
  • FedEx
  • UPS

Sharing Your Information

We may share your personal information with:

  • Shopify (store infrastructure and hosting)
  • Payment providers
  • Shipping companies
  • Service providers necessary to operate our business

We only share data when necessary to provide our Services.

Cookies

Our website uses cookies to:

  • Enable essential store functionality
  • Improve user experience

You can control cookies through your browser settings.

Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill your orders
  • Comply with legal and tax obligations
  • Resolve disputes

Your Rights (EU / GDPR)

Under the General Data Protection Regulation, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Request transfer of your data

To exercise these rights, contact us using the details below.

International Data Transfers

Your personal information may be processed outside your country, including by Shopify and its partners. Where required, appropriate safeguards are applied.

Security

We take reasonable measures to protect your personal information. However, no method of transmission or storage is completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact

MB Balzis
Santariškių g. 75-34, LT-08457 Vilnius, Lithuania
Email: admin@fjorddeco.com