Frequently Asked Questions
Shipping & Delivery
What countries do you ship to?
We ship to the United States, United Kingdom, and all EU countries, as well as most countries worldwide. If your location is available at checkout, we can deliver to you.
When will my order be shipped?
Orders are typically processed within 3 to 5 business days.
How long does shipping take?
Delivery usually takes 5–12 business days depending on your location. During busy periods, it may take slightly longer.
Are there any customs or import fees?
For most customers, there are no additional fees. However, depending on your country, local customs charges may apply and are the responsibility of the customer.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email. You can use it anytime to check your delivery status.
Product Questions
Is this suitable for beginners?
Yes. The board is designed for all levels, including beginners and older adults. You can start with small, gentle movements and build up gradually.
Will it feel difficult at first?
It may feel slightly unusual at first, especially if you're used to standing still. This is normal, your body is simply activating muscles that are usually inactive.
How does it help my body?
It encourages subtle, natural movement throughout the day, which helps activate muscles, improve posture, support circulation, and reduce stiffness.
Can I use it while working?
Yes. It’s designed specifically for desk use. You can stand, move gently, and stay focused without interrupting your workflow.
Is it safe to use every day?
Yes. It’s made for daily use. Start with shorter sessions and increase over time as your body adapts.
Returns
Can I return my product for a refund?
Yes. We offer a 30-day return policy. If you're not satisfied, you can return the product within 30 days. Please note that shipping costs are non-refundable.
What if my product arrives damaged?
If your item arrives damaged, contact us within 7 days with photos. We’ll send a replacement free of charge.
Payments
How secure are your payments?
We use Shopify Payments and PayPal, both trusted third-party providers that handle transactions securely using industry-standard encryption.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, and Google Pay.
How do I use a discount code?
You can enter your discount code at checkout before completing your purchase.