Terms of service

These Terms of Service (“Terms”) govern your use of the website https://fjorddeco.com and the purchase of products from FJORD, operated by MB Balzis.

By accessing this website or placing an order, you agree to these Terms.

1. Seller Information

Seller: MB Balzis
Company code: 307479442
Address: Santariškių g. 75-34, LT-08457 Vilnius, Lithuania
Email: admin@fjorddeco.com

2. Products and Orders

All products displayed on our website are offered for sale subject to availability.

By placing an order, you confirm that:

  • all information provided is accurate
  • you are legally capable of entering into a binding contract

The purchase contract is concluded once:

  • you complete checkout
  • payment is successfully processed

You will receive an order confirmation by email.

3. Pricing and Payments

All prices are displayed on the website and may include applicable taxes.

Payments are processed securely through third-party providers, including:

  • Shopify Payments
  • PayPal

We do not store your payment details.

4. Shipping and Delivery

We ship orders using trusted courier services, including:

  • DHL
  • FedEx
  • UPS

Delivery times may vary depending on location and external factors.

Risk of loss or damage passes to the customer upon delivery.

5. Returns and Refunds

Returns and refunds are governed by our Return Policy.

Customers are responsible for reviewing the Return Policy before making a purchase.

6. Product Information

We strive to ensure that all product descriptions and images are accurate.

However:

  • images may be illustrative
  • slight variations may occur

7. Customer Responsibilities

Customers agree to:

  • provide accurate information
  • use the website lawfully
  • not misuse or attempt to disrupt the website

8. Limitation of Liability

To the maximum extent permitted by law:

  • we are not liable for indirect or consequential damages
  • we are not responsible for delays caused by third parties (e.g. shipping providers)

Nothing in these Terms limits consumer rights under applicable law.

9. Governing Law

These Terms are governed by the laws of the Republic of Lithuania.

Any disputes shall be resolved under Lithuanian law.

10. Dispute Resolution

If you have a complaint, please contact us at:
admin@fjorddeco.com

We will respond within a reasonable timeframe.

If a dispute cannot be resolved directly, you may contact:
State Consumer Rights Protection Authority (VVTAT)
Website: https://www.vvtat.lt

You may also use the EU Online Dispute Resolution platform:
https://ec.europa.eu/odr

11. Changes to Terms

We reserve the right to update these Terms at any time. Updated versions will be posted on this page.